What should be the validity of the tenancy contract submitted for license renewal?
Tenancy should be valid till the next expiry date of the license. However, if the lease was issued for more than 12 months (a year or more) and is still not covering the next license validity period (valid for less than 03 months & above. e.g. License new expiry date is Aug 2014 & issued lease is having its validity ill Nov 2013); an undertaking ‘to renew the lease by or before its expiry & submit to DMCC’ can be accepted. If not submitted on time, a sanction will be imposed on company’s account, which will block all services.
If the company does not have a copy of the Title Deed, what do they do?
Please approach your Building Management to obtain a copy of the Certificate of Ownership. Alternatively contact the Landloard to obtain a valid EJARI Certificate from The Real Estate Regulatory Authority
Original Title Deed with the bank? What do they do in this case?
DMCC does not require the original title deed. A copy of the title deed is acceptable. In such case, the bank may either give a letter confirming that the original Title Deed is with them, along with a copy of the Title Deed ‘OR’ a copy of the Title Deed can be stamped by the bank with signature from the bank person with current date.
Can the application be processed, while the Lease is under rectification?
No, the application will be kept on hold until the amended lease is submitted.
Can two companies operate from the same unit?
Sharing of office space requires management approval and the client needs to submit a justification request. The general requirements for sharing of office space include; both companies should have at least 50% common shareholders; company should have at least 500sq. ft. of office space and the signage of both companies should be visible at the main reception of the premises.
Can a company have an additional unit in different building on the same license?
No. An additional unit in different building requires an additional License.
What is Third party Liability Insurance Certificate, what should it cover and what is the minimum amount needed?
Third party Liability Insurance Certificate is to protect the right of the occupied owner/owners of the unit & should cover the physical address of the license. 1,000,000/- AED is the minimum coverage/indemnity needed.
What is Workmen's Compensation Insurance & what should it cover?
Workmen's Compensation Insurance is designed to protect the employer against their liabilities to employees in respect of injuries suffered by them in the course of their employment as per Labour Law/Workmen's Compensation Ordinance. It should cover all the employees under the DMCC visa, except the Shareholders.
Is Third party Liability Insurance Certificate required for Flexi Desk or Serviced offices?
No. This is usually covered by the service providers. However, a copy of the insurance is required from the service providers for submission of application.
Is Workmen's Compensation Insurance Certificate required for Flexi Desk or Serviced offices?
Yes it is required. Workmen's Compensation Insurance is not linked to the location. It is linked to the employees sponsored by DMCC for the company. In case, if the company has obtained visas for the employees from DMCC; the same employees need to be covered under Workmen's Compensation Insurance. (Except for the Shareholders).
Our Insurance policy does not cover 3 years validity. Will this be accepted for 3 year license renewal?
Yes, but along with a clear undertaking stating that, 'company shall renew its insurance on yearly basis by or before expiry & submit a copy to DMCC'.
Our insurance is valid for next 3 months only. Can we still apply for license renewal?
Yes. License renewal can be applied if the insurances are still valid for next 60 day or more from the day of client visit (Not accepted if the visit is early for license renewal. e.g. license expiring in 22nd Sep 13 & client visits on 18th July 13), along with a letter of undertaking from the company confirming that the ‘Insurance will be renewed upon it expiry & a copy will be submitted to DMCC’.
What is Jewellery activity?
Jewellery activity includes all and any Precious Metals & Precious Stones.
How does a Company obtain the Police report issued from the Department of Protective System?
A police report issued from the Department of Protective System can be obtained by fitting Alarm & Monitoring system from the company who are certified from Department of Protective System of Dubai Police
If my company does not bring any physical jewellery in the office or I am located in a flexi desk, what do I do?
The company would still need to obtain an NOC from Department of Protective System of Dubai Police. This NOC shall confirm the license details & permission to DMCC to renew the Company license. For this NOC, the company does not need to fit Alarm & Monitoring. The company just needs to obtain an Arabic letter address to Department of Protective System of Dubai Police from DMCC. Once the Arabic letter is obtained, the company can then approach the Department of Protective System of Dubai Police for the NOC.
We have obtained a Operation Fitness Certificate (OFC) last year at renewal & made no changes in office setting since. Can the same OFC be accepted?
No, a new OFC from Concordia needs to be obtained annually under the company name. This is to ensure that all commercial premises meet certain minimum health, safety and signage standards.
Can Operation Fitness Certificate (OFC) under the landlord name be accepted?
No, a fresh OFC from Concordia needs to be obtained under company name.
Operation Fitness Certificate (OFC) does not cover 3 years validity. Will this be accepted for 3 years renewal?
Yes, but along with a clear undertaking stating that, a company shall renew its Operation Fitness Certificate (OFC) yearly basis & submit a copy to DMCC
Does the Company need to bring in the original valid passports at time of providing the valid passport copies and valid visa copies (if applicable) of all Shareholders, Directors and License Manager of the company?
No, just clear copies will do.
Can a Company do the payment in instalments for license renewal?
No, the payment needs to be completed as one payment in advance.
Do DMCC have a format of Business Plan?
No, we do not require a specific format of business plan. A typical business plan would include details of the business, its operating activities and regions, SWOT and financial analysis
Do DMCC have a format of Official Request letter & who can sign on it?
No, we do not specify the format of an Official Request letter, as it is a request from the company on company letterhead for obtaining the amendment on the license, ‘from & to’. And only an authorized signatory of the company can sign on it.
How many activities can be added on the license?
An unlimited number of activities can be added to each type of DMCC license, being Trading, Services and Industrial. Each license automatically includes up to 6 activities within each activity division. A division is denoted by the first 2 digits of the activity code. The DMCC Allowed Actity List is available under Free Zone, Applications Guidelines, General Information. Please note tha when applying to set up a new company the DMCC portal automatically calculates the license fee based on the selected activities.
Do DMCC have a list of activities that we can pick up from?
We prefer to personally meet with our clients to discuss their selection of business activities. You may refer to the DMCC Allowed Activity List for guidance. It is available in our website under Applications Guidelines, General Information.
As a Branch Company, what are the additional Activity or Additional license, can we have?
As a Branch Company, company is allowed to have only those activities that the parent company is currently performing. This can only be confirmed by providing DMCC with the License or Memorandum of Association (MOA) of the parent company.
Why does a company need an Operation Fitness Certificate (OFC) at time of amendment of activity on the license?
Not all the activities need Operation Fitness Certificate (OFC). Typically, those activities that are located in Retails units or are called ‘Retail Activities’ will need the Operation Fitness Certificate (OFC). (e.g. Travel Agencies, Spa, Clinic, Training Centres, Dental, Salons & etc
What is the minimum size required for each license?
As per DMCCA requirements, each license should a have a space of 500 Sq.ft. So, company obtaining an additional license should have minimum of 1000 Sq.ft to obtain the second license.
Can a Company obtain additional license on the existing unit which is less then DMCCA requirements.
Can a Company use the same Operation Fitness Certificate (OFC) for additional license if obtained in the same location?
This will depend on the nature of the Activity. If the activity is a ‘Retail Activities’; then a fresh Operation Fitness Certificate (OFC) under the new activity is required. (e.g. Travel Agencies, Spa, Clinic, Training Centres, Dental, Salons & etc).
Can a Company Termination of license be processed without the NOC from DEWA or ETISALAT/DU & why is it needed?
No, the license cannot be processed without the NOC from DEWA or ETISALAT/DU. DMCC is obliged to ensurem to the best of our ability, that the rights of other authorities are properly upheld.
Is the Audit report required at time of License renewal?
No. Company can submit the same within three months of the close of the company’s accounting year.
Can a General Trading license be obtained on a Flexi Desk?
Can members apply for multiple visas with the same job title?
Yes, members can use the same job title for more than one visa with no restrictions on the use of certain job title.
How many visas can I obtain when forming my company?
The number of visas that your company is eligible for depends on the size of the office. Approximately one visa per 10 square metres is available, but this is assessed on a case by case basis by DMCC, and will depend on the
business activities being carried out.
How to request for a copy of my employment contract ?
The request from the employees can be entertained, if they approach the counter with their proof of identification.
Is the attestation of education certificate required for all positions?
Yes, the certificate of education must be attested by the UAE Ministry of Foreign Affairs (MOFA) for all positions, except for sales position, office boy, receptionist, archive clerk as well as the managing director (for being the shareholder and will be required to submit a copy of the share certificate).
Can I get an investors visa from a DMCC company?
Although you may not obtain an investor visa, you may obtain a Director’s visa (applies to senior designations).
Where to attest the education certificate/degree?
If the applicant is outside the country, the degree has to be attested from the UAE Embassy, and if the applicant is inside the country, attestation from Ministry of Foreign Affairs is required.
How do we apply for a visa?
Visa applications are processed through DMCC's online portal. Upon receiving the company license, DMCC will provide your company with a login and password. DMCC provides portal training to member companies on a regular basis (appointments are made through DMCC reception).
If the education certificate is attested by UAE Ministry of Foreign Affairs (MOFA) but it is in a different language, will it be accepted?
No, it should be legally translated to English or Arabic.
How long it will take for the visa to be issued?
The length of time before a visa is issued is normally 3-5 working days. However, this is subject to approvals by the Immigration department.
What are the steps to obtain a visa?
The steps may differ depending on the type of visa and whether the person in currently in or out of the UAE. Please visit the Application Guidelines on this web site for full details and step by step guides.
How can members make payments to DMCC?
All members can make the payment through the following channels:
- Online by topping up the portal account
- DMCC Client Service Centre (cashier counter)
- Bank Transfer
Where do I go for the medical fitness test?
The Dubai Health Authority has many branches throughout Dubai. To find the most convenient centre near you please visit www.dha.gov.ae and select Medical Fitness Centres. This will provide a list of centres, opening hours and a location map. Please note that some centres are restricted to a specific client category.
At which stage in my new visa application, do I apply for an Emirates ID?
Emirates ID registration is a mandatory requirement to obtain the Employment residence visa in the UAE. DMCC is not authorised to provide the Emirates ID application form as Emirates ID is a separate governing body and has its own administrative offices located throughout the UAE. There are many typing centres in the UAE which provide the service of Emirates ID application at a nominal fee, including Fixit Express Business Administration Services located within DMCC service centre on Level 1, Almas Tower, Jumeriah Lakes Towers. Please visit DMCC Free Zone Member Portal (http://portal.dmcc.ae)
What is a bank guarantee account (BG)? What is the difference between the portal account & the bank guarantee account (BG)?
Every member company, once licensed, will have 2 accounts. The portal account that is used for all transactions and services and the bank guarantee account (BG), which is the account where members add the visa deposit of AED 3000 that is blocked for every active visa. The blocked deposit gets automatically refunded to the BG account as extra balance in case of any visa cancellation. The member can request to transfer the extra balance from the BG account to the portal account by submitting a company request letter to the DMCC cashier counter.
What is the minimum salary requirement for employees looking to sponsor family members?
AED 5,000 per month and evidence of suitable accommodation. In the case of female employees sponsoring family, the Immigration Department will usually require additional supporting documents such as higher education certificates.
Is the visa deposit (BG) required for all employment visas?
Yes, it is required for each visa application.
Is there any salary limit required for visa applications?
No, DMCC does not have any restrictions regarding salary limits.
Can members apply for visa applications without having an Establishment Card?
No, the establishment card is mandatory by the General Directorate of Residency and Foreigners Affairs (DNRD) for all visa applications.
How do I bring my business visitors to Dubai?
For your business visitors that hold passports for countries that are eligible for visas on-arrival, there is no need to complete an application. Please contact DMCC to check before making plans as the list of eligible countries
may change on occasion.
For business visitors from countries ineligible for visas on arrival, DMCC permits you to apply for up to three short-term visit visas on its online
member portal. Members of the Dubai Diamond Exchange are eligible for 14 day transit visas and access to DMCC’s flagship tower, Almas Tower.
When can I apply to renew a visa?
A visa can be renewed up to 6 months prior to its expiry. Late penalties will apply if the completed renewal application is not received prior to the expiry date. All applications should be submitted to DMCC at least 14 days in advance of expiry to provide sufficient time in case any additional documents or information is required prior to processing.
I am in dispute with my employer over my rights as an employee. What should I do?
A contract of employment between a DMCC free zone member company and its employee must be executed in accordance with DMCC’s standard employment contract, together with additional clauses that may be added by the employer. In all cases, the contract of employment must be in accordance with the Federal Law No 8 of 1980 and its amendments (known as Labour Law). In the case of a dispute, DMCC encourages disputing parties to make a genuine attempt at resolution. If resolution is not achieved, DMCC provides a mediation service. The first step is to contact DMCC Mediation Services department who will request a brief overview of the dispute. If the authority believes a mediation process is appropriate, you will be asked to provide detail of the nature of the dispute. The authority will write to the other party requesting their attendance at a mediation meeting to be conducted by one of DMCC nominated mediators. If a successful outcome is not achieved through mediation the case may be referred to the Dubai Courts. Either disputing party has the right to request an NOC from DMCC at any time in order to approach the Dubai Courts.
How can DMCC Company enforce non-competition undertaking signed by the employee?
DMCC Company may approach the court to claim a compensation for breaking non-competition undertaking by an ex-employee, if company finds the employee has breached the agreement.
What are the types of visas provided by DMCC?
DMCC provides only 2 types of visas: employment visa & business visit visa.
How can I obtain a Company Establishment Card?
In accordance with the General Directorate of Residency and Foreigners Affairs formerly known as Department of Naturalisation and Residency Dubai (DNRD), all companies registered in the Free Zone are required to apply for an Establishment card. The card is aimed at enhancing security and ensuring added convenience and efficiency for the holders when availing of government services. The card is mandatory and shows the name of the company and the Free Zone in which the company is based. The same details will also be included on the employees sponsored visas.
To learn how to apply for a new establishment card through your company portal, please visit our website at http://www.dmcc.ae/managing-a-company under ‘Company amendment’ section to view the guidelines and requirements. Please note the trade license must be valid for at least 3 months. You can renew the establishment card by visiting the Client Service Centre at Level 1, Almas Tower, together with the original establishment card.
Does DMCC Free Zone have any guidance for employees joining another DMCC company?
Under the DMCC Free Zone policies a new entry permit or transfer within DMCC Company or new Permanent Identity Card (PIC) will be processed and issued to an applicant who was previously working in another DMCC company, only if this particular applicant has worked 2 or more years of service with the company or with an explicit NOC from the previous company to join another DMCC Company. If the employee believes there are extenuating circumstances, they should approach the DMCC Mediation team.
Can members exit the country after applying online for ‘new visa inside country’?
Yes, members can apply inside the country then exit the country, where DMCC will issue the Entry Permit that can be used to re-enter the country. However, if members apply outside the country then enter the UAE, they will then have to approach DMCC and amend the application and pay the fees difference.
What is approved time period of cancellation after terminating the employment agreement?
The visa cancellation should be finalised within 30 days after terminating/expiring the employment agreement.
In which cases the visa amendment can be done?
Amendment can be done in the following cases:
- For GCC (Gulf Cooperation Council) residency holders on arrival visa.
- Cancellation of UAE residence visa.
- Visa on arrival.
- Visit visa holders.
Is ban applicable in DMCC?
Ban is imposed by the Immigration based on the recommendation from DMCC. The person will not be able to enter UAE until the ban period is completed. To apply for a ban on an employee, DNRD requires an NOC from DMCC which will be provided by DMCC upon the evidence of police report of criminal record against an employee or certificate from the duly authorised hospital recommending ban for the reason that the employee is affected to any such deceases which is not tolerated in the country.
Who is entitled for Visa discount scheme?
Companies will be entitled for a discount on the new employments visas depending on the number of active employment visas in the companies (PIC excluded).
What is the ‘visa file number’ that DMCC requests for visa amendment applicants who enter UAE through visa on arrival?
The visa file number is the visa number handwritten on the airport entry stamp in the passport. If the number is not written on the airport entry stamp, the applicant will then need to obtain it from either the airport or the General Directorate of Residency and Foreigners Affairs (DNRD).
Can a person on tourist visa be eligible for visa amendment?
No, tourist visa holders are not eligible for visa amendment; hence, they have to exit the country.
How does the Visa discount scheme work?
Companies will be entitled to an increasing discounted rate on new visa applications as the number of active visas increases per the below ratio regardless of whether the company applies for all the visas at once or in a cumulative fashion.
Example: A company wishes to apply for 215 visas at once, the way the discount will apply is as follows:
|Number of active visas||Discount rate on new visas|
|50 - 99 visas||10%|
|100 - 199 visas||20%|
|200 visas & Above||30%|
The first 49 visas will be at the standard visa price.
The next 50 visas will be at 10% discount.
The following 100 visas will be at 20% discount.
Any visa from 200 and above will be at 30% discount.
Can the amendment be done if the applicant entered through other emirates?
Yes, amendment can be done in this case.
Can members do the amendment directly with the General Directorate of Residency and Foreigners Affairs (DNRD)?
No, they need to apply through DMCC.
Does the visa discount scheme apply when a member comes for visa renewal and they have more than 49 active visas?
The visa discount scheme doesn’t apply for employment visa renewals. The option is only for new employment visas.
Can members do the medical test in another emirate (i.e. Abu Dhabi)?
Yes, it is accepted.
Can applicants apply for DMCC visa if they have one year Ban?
If the applicant has one year ban, then, he/she cannot apply for employment visa with DMCC.
However, if the applicant has 6 months ban, then, he/she can apply with DMCC.
Note: The type of ban is mentioned on the labour cancellation documents (normal Ban / permanent ban).
Example: if there are currently 115 active visas in your company and you submit a new visa application for an employee that is out of country, what prices will apply?
The calculation will be as follows:
New visa (Inside country without amendment): 3,760 AED +10 AED Knowledge Dirhams (KD)
Less discount of 20% (100-199 threshold): 752 AED
Final visa price: 3,008 AED + 10 AED KD
Is the health insurance required for shareholders?
No, it is not mandatory for shareholders. A copy of the share certificate under the individual name will suffice.
If an applicant is 65 years old, can he / she apply for visa?
Applicants can apply for the visa application, however, it will be subject to the approval of the General Directorate of Residency and Foreigners Affairs (DNRD).
Is it acceptable for members to have health card instead of the health insurance certificate?
No, health cards are not accepted, DMCC requires the insurance card.
Can a member company apply for visas while their license is expired?
No, because if the license is expired, a sanction is imposed on the company account, which prevents the company from applying for any visa services.
Does the member need to print the employment contract on the company letterhead?
No, as the contract will be generated from DMCC portal and the member can print it on normal paper.
Can members get DMCC stamp on the employment contract?
No, as DMCC does not attest employment contracts, however members can apply for salary certificates for applicants.
How can a company increase their visa quota?
Companies can increase their visa quota by either moving to bigger offices or by applying for increase in visa quota, which will be subject to DMCC management approval.
If a member wishes to downgrade from a physical office to Flexi Desk, will this affect the member’s visa quota?
Yes, it will affect the visa quota as Flexi Desks are limited to 3 visas only and hence, any additional visas should be cancelled.
Is it mandatory for the shareholder to have a DMCC visa?
No, it is not mandatory. Shareholders have the option to either apply for a DMCC visa or be on a non DMCC visa.
If the name in the passport changed (i.e. after marriage), how can members change the Residence Permit stamp?
Members will need to apply online for (stamping visa on new passport) then approach DMCC counters to submit all the required documents.
Does the shareholder need employment contract?
If the applicant is a shareholder of the company, then, the share certificate will suffice, as for the employees/officers, then, the employment contract is required.
If members lost their Company Employment Card (CEC), how can they apply for visa cancellation or renewal?
They can upload and submit an official letter stating that they have lost the Company Employment Card (CEC).
What is the validity of the Entry Permit (EP) until stamping?
The entry permit is valid for 60 days; hence, the visa should be stamped within this time.
What happens if the Entry Permit (EP) expires before stamping?
The member will pay an over stay penalty and then submit for stamping normally.
How many times can the Entry Permit (EP) be renewed?
The Entry permit can be renewed 2 times only.
Can members apply for Entry Permit renewal if the applicant is outside country?
Yes, it can be renewed while the applicant is outside the country.
When should the Entry Permit (EP) be renewed?
Usually, it should be renewed 1 week prior to expiry; however, members can have up to 10 days after the Entry Permit expires to renew it.
If an applicant enters the UAE with an Entry Permit, can he/she use it to exit the country?
No, the Entry Permit has to be cancelled before exiting the country.
Is the share certificate required for the Managing Director’s position?
Yes, it is required.
In the visa application, can members use their own contract or they need to use DMCC standard contract?
Only DMCC system generated template for standard contract can be used.
Where can members get the DMCC Employment contract template?
It will be generated on the visa application itself, otherwise, a sample can be viewed on DMCC website.
Can we change the format of DMCC employment Contract & how?
Companies can add clauses by applying for master contract amendment, which has to be approved by the mediation team. Instructions can be found at http://www.dmcc.ae/managing-a-company.
How can members change the salary or position in the DMCC contract after getting the residence permit?
Members will need to apply for contract amendment for salary amendment and job title amendment. Instructions can be found at http://www.dmcc.ae/managing-a-company.
How to apply for the Service Request "Employee Passport Details Amendment" ?
First, this is a new Service Request that has been launched to enable members to apply through their portal to update the passport details of their employees on the system.
This service is designed to enable the member companies to update any of the following details of their existing employees, noting that this is a free of charge service:
*Please note that in case of updating the employee name in passport or updating the country of issue (for example: the employee changed the nationality and has a new passport issued from a different country), then, after submission of the service request, please visit DMCC Client Service Centre with the original passport for verification in order to proceed with the service request details update.
- Passport Number
- Passport Issue Date
- Passport Expiry Date
- Place of Issue
- Name in Passport*
- Country of Issue*
To apply, members need to log in to their DMCC portal account and follow the below steps:
Step 1 - Click on Employment Services.
Step 2 - Click on the section “Visa Services”.
Step 3 - Click on “Employee Residence Permits (Visa)”.
Step 4 - Click on the service “Employee Passport Details Amendment”.
Step 5 - Select the employee name from “Document # (Lookup)”.
Step 6 - Click “Save” to preview the current “Applicant Passport Details” in system.
Step 7 - Click “Edit” to update the current “Applicant Passport Details” in system & then click “Save”.
Step 8 - Click “Download/Upload/Review Doc” to upload the new “passport copy”.
Step 9 - Click “Submit”.
Step 10 – Visit the Client Service Centre Counters with the original passport for verification. (Applicable only in case of update in the Name in Passport and the Country of Issue).
Can members change the position or salary during the processing of the visa application?
No, changing the salary and job title details cannot be done before stamping the visa on the passport; however, after the visa is stamped, members can apply for Contract amendment. Instructions can be found at http://www.dmcc.ae/managing-a-company.
What is the validity of the visa transfer form for applicant transferring to DMCC?
Visa transfer form is valid for 60 days.
Will the dependents visas be affected by the visa transfer?
Dependents visas will not be affected when the applicant is transferring his/her visa.
In which cases the applicant is eligible for visa transfer?
If the current sponsor of the employee is Government or Free Zone or a Partner or a Bank.
In the case of partner, the transfer form should be signed by the local partner & the new shareholder.
After the visa is transferred to DMCC, what is the validity of the new issued visa?
The visa will be valid for 3 years from date of issuance.
Who signs the visa transfer form?
The authority from which the applicant is being transferred has to sign.
What is the standard processing time for visa transfer?
It takes around 5 - 7 working days.
Are the visa transfer applicants still required to do the medical test and Emirates ID registration?
Yes, they are required.
Can an applicant apply for visa transfer to Department of Economic Development (DED) (non-Free Zone)?
Only in the case of transferring a partner visa to DMCC.
What is the process if an applicant got the wrong signature on the visa transfer form to DMCC?
The applicant must submit the original transfer form with a request letter and the form will be re-printed free of charge.
If the visa transfer is from a Free Zone based in another Emirate, is the signature of the General Directorate of Residency and Foreigners Affairs (DNRD) required?
Yes, applicants must stamp the transfer form from the General Directorate of Residency and Foreigners Affairs (DNRD) if the transfer to DMCC is from another Emirate Free Zone.
Can members apply for Visa transfer from DMCC while the applicant is outside UAE?
No, applicants must be inside the country.
Does my company still have the choice of selecting between the Standard DMCC Contract or the Approved Amended Contract?
Yes, the company has the choice to select either the “Standard DMCC Contract Template” or the “Approved Amended Contract”, even after getting an amendment approved.
How long does it take to approve the master contract amendment?
It takes 2 working days.
How long should the visa be valid for before transferring from DMCC?
Visa should be valid for at least 1 month.
Can applicants apply for visa transfer if their visa is already expired?
No, expired visas cannot be transferred. Applicants must either renew and transfer or cancel and apply for new.
Can applicants travel during the transfer process?
Application can be made online and applicants can exit the country, however once the original form is signed and submitted with the original passport, applicants have to stay in the UAE until the transfer is completed.
How to renew an expired transfer form?
Applicants must submit an official request letter to renew the transfer form and make payment.
If the visa transfer application is under process, can the applicant apply for a visit visa or tourist visa at the same time?
Two visa applications for the same applicant cannot be done at the same time; noting that the General Directorate of Residency and Foreigners Affairs (DNRD) will reject the recent application.
How many times can members renew the transfer form?
Members can renew as many times as they need; noting that the validity of the transfer form is 90 days.
If a member’s visa expires while he/she is outside the country, can he/she renew the visa while outside?
No, visas cannot be renewed if the member is outside the country.
If an applicant is holding a DMCC visa and will become a shareholder in another new DMCC company, does he/she still need the NOC from sponsor?
NOC from the sponsor company will be required; however, if he/she is a shareholder in the first company, then, the share certificate can replace the NOC.
Can an applicant holding a DMCC visa transfer his/her visa to another DMCC company without NOC from current sponsor?
No, the visa cannot be transferred without the NOC from the current sponsor company.
Can my company have more than one master contract?
Yes, each company can have up to 5 amended contracts.
Who reviews the contract amendment requests?
The experts in the Legal Registrar Team review the contract amendments.
How does the master contracts amendments work?
DMCC understands that the member companies have their own customised clauses to be added in addition to the statutory clauses in the template (Eg: Bonus, Commission, Confidentiality, communication policies etc.). Member companies can select the SR type “025-Employment Contract Template Amendment” to add these additional clauses. After submission of such SR, it gets reviewed in DMCC and if required, the company will be asked to revise and resubmit the clauses. Once it is approved, the “Approved Amended Contract” will be available for the companies while applying for the employment visa for the employees.
What is the process to change the information in transfer form such as job title, passport number, name...etc. or correct a signature?
The member company will need to submit an official request letter requesting the change; hence, the original form will be re-printed free of charge.
How can the applicant receive the original transfer form?
The applicant will need to come and collect the transfer form from DMCC Client Service Centre.
Is the business visit visa renewable?
No, the business visit visa is non-renewable and is valid for 30 days.
After how long can an applicant who already had a business visit visa apply again?
Applicants can apply again for business visit visa after 1 month of exiting the country.
Is the Business visit visa for multiple or one entry?
It is for one entry only.
Can members apply for business visit visa for a family member?
No, the business visit visa applicants must be coming for business purposes only.
How many business visit visas can a company apply for?
Companies can apply for 5 visas at a time whether it is in a physical office or Flexi Desk.
Can someone on business visit visa apply for employment visa? And will he/she be eligible for visa amendment?
Yes, they can apply for the employment visa with amendment.
What is the minimum passport validity to be able to apply for visa renewal?
The applicant passport should be valid for at least 6 months to be able to renew the visa.
How can applicants update the expiry date of their renewed passport?
Applicants can apply for the service request titled “Update Passport Details” on their portal, which is free of charge.
Can an applicant apply for visa renewal and job title change at the same time?
No, it cannot be done in one request.
Can applicants renew their visa with an expired health insurance?
No, applicants can apply for visa renewal as long as their health insurance is still valid.
Who should be present at the time of the submission of the visa cancellation at DMCC Counters?
Both the visa cancellation applicant and the company authorised signatory have to be present in DMCC for the submission of the visa cancellation.
In which cases can members apply for visa cancellation while the applicant is outside the country?
- If the applicant has been outside the country for more than 6 months.
- If the applicant’s visa expired while he/she is outside the country.
- If the applicant sent his/her original passport for cancellation while outside the country.
Can applicants cancel their visa without cancelling their dependents visas?
The visa cannot be cancelled without cancelling the dependents visas or they should be put on hold.
In the case of shareholders’ visa cancellation, do they have to submit the end of service form?
In the case of shareholders’ visa cancellation, the share certificate can be submitted instead of the end of service form.
If the residence visa is cancelled in the airport, how can the employee name be removed from the company’s records?
The member company will need to apply for visa cancellation and submit original documents to DMCC counters, then, the employee will be removed from the company records.
Is the company still responsible for employees after their visa cancellation?
Yes, the company is responsible until the employee exits the country or changes the status of the visa.
Can applicants apply for new visa while their current visa is still under cancellation process?
No, new visas cannot be applied if the old visa is not yet cancelled.
What is the validity of the Establishment card?
The Establishment card is valid for one year upon issuance.
Is there a penalty for not renewing an expired Establishment Card?
Yes, there is a late renewal monthly penalty.
What is the process for members to cancel the visa of an applicant outside the country who has dependents outside the country?
If the member wishes to cancel visa of an employee who is outside UAE and has dependents on his sponsorship who are also outside UAE, the member company will need to provide DMCC with the eform for the dependents visa cancellation (this needs to be typed from any typing centre) along with the application for employee visa cancellation while submitting it at the Client Service Centre counters.
A processing fee will be charged by DMCC and deducted from the company portal, towards each dependents’ cancellation. If the company does not have the dependents’ details, a copy of sponsor’s passport copy along with the residence page needs to be submitted at the counters in order to get the dependents’ details from DNRD. Once the details are provided, the company should get the efrom for dependants cancellation typed from any typing centre and submit this to DMCC along with employee visa cancellation documents.
If the company is unaware of the employee dependents’ while submitting his/her residence visa cancellation, the application will be returned by DNRD mentioning the comment ‘dependents’ visa need to be cancelled’. In this case, dmcc will inform the company to provide the eform for dependents’ cancellation with the fee for each dependent.
If an applicant lost the passport outside UAE with the visa. What is the process?
The applicant must approach the UAE embassy to obtain a gate pass to enter UAE then stamp the visa on the new passport; or otherwise, cancel the visa and apply again.
Who should submit the Audited Financial Reports?
All companies registered and licensed by DMCC and operate within the DMCC Free Zone are required to submit their Audited Financial Statements.
Are branch companies required to submit the Audited Financial Statements?
Yes, branch companies are required to submit the Audited Financial Statements by following either one of the following options:
To submit a copy of the Audit Financial Statements of the branch office only along with the original Company Audited Financial Report Summary Sheet.
To submit a copy of the Consolidated Financials of the parent company and the Company Audited Financial Report Summary Sheet to include the contribution of the branch into the consolidated accounts of the group/parent company. Kindly indicate zero (0) for the fields that are not applicable to the branch company.
How can subsidiary companies, with Audited Financial Reports consolidated with the parent company, submit their Audited Financial Statements?
Subsidiary companies, with Audited Financial Reports consolidated with the parent company, can submit a copy of the Consolidated Financials of the parent company and the Company Audited Financial Report Summary Sheet that should include the contribution of the subsidiary company into the consolidated accounts of the group/parent company. Kindly indicate zero (0) for the fields that are not applicable to the subsidiary company.
How to submit the Audited Financial Statements?
Please refer to the instructions on the process of submitting the Audited Financial Statements on the following link under Compliance Services: http://www.dmcc.ae/managing-a-company
When are the Audited Financial Statements due for submission?
All companies are required to submit their Audited Financial Statements within 90 days from the end of their Financial Year.
What is the company’s Financial Year?
"Financial Year" means, in respect of a company, each successive period of 12 months commencing immediately after the end of the previous financial year with the exception of the first financial year: The first financial year of a company shall commence on the license issued date and shall be for a period of not less than 6 months, nor more than 18 months (provided that it does not exceed the end of the Financial Year).
Branch companies can follow the same Financial Year of their parent or Mother Company.
How to change the company's Financial Year and when will it be effective?
To change the company’s Financial Year, please refer to the guidelines available on the website as per the following link:
Please note that you can apply online for the change in Financial Year; noting that it will be effective only on the next financial year.
Our business has no operation/activity and no bank account; do we still need to submit the Audited Financial Statements?
Yes, As per article 4.5 of Free Zone Rules and Regulation, “Licensee must conduct all or a substantial part of their business or operations within the Free Zone in order to maintain a valid License and Registration”, irrespective of the company being operational or not, it needs to submit the Audit Financial Statements regardless of its business condition. Moreover, it is also required for the DMCC member to be operational in order to be able to renew the license.
Is there a standard currency that should be used in the Audited Financial Statements?
Yes, DMCC system accepts only the UAE dirham currency figures, hence, if your current financials are in USD or any other currencies, kindly convert these figures into UAE Dirham using the current market rate to fill out the Company Audited Financial Report Summary Sheet.
Who should audit the company's Financial Statements?
Kindly refer to our suggested List of Dubai Auditors on the following link:
Please note that Auditing firms that are not yet on this list are also accepted; however they are requested to submit their Letter of Intent and requirements to register in DMCC List of Auditors.
For Branch/Subsidiary companies that have chosen to submit the Consolidated Statements, the Auditor of the parent company needs to be the same Auditor to sign and confirms the Company's Audited Financial Report Summary Sheet.
What will happen if a company does not submit the Audited Financial Statements on time?
The company will receive a notification to submit the Audited Financial Statement.
If the notification is not answered within the specific timeframe, there will be an initial fine of AED 5,000 and a sanction on the company portal account.
Please note that Fines are recurring on a monthly basis until the company submits its Audited Financial Statements.
Can a company appeal against the fines charged to it?
Yes, a company can appeal against the fines charged to it; where the appeal will be reviewed by the Free Zone Committee and the company will be advised by DMCC on its final decision. Please see the link below for the appeal application procedures: http://www.dmcc.ae/open-a-business-free%20zone-applications-and-submission-requirements.
Can a company request an extension for the submission of its Audit Financial Statements?
Yes, to request extension, a proper Request Confirmation Letter from the company’s auditor must be submitted to DMCC; noting that it will be subject to DMCC Authority approval.
What is mediation?
Mediation is a voluntary and flexible form of dispute resolution in which a neutral third party assists parties to work towards a negotiated settlement of their dispute. The parties retain control of the decision on whether or not to settle and on what terms.
What are the advantages of mediation?
Mediation provides a private forum in which the parties can gain a better understanding of each other's positions and work together to explore options for resolution. It often narrows the issues in dispute very quickly and whilst it does not always result in settlement, it is a highly successful method of bringing disputes to an end. Most importantly, where settlement is reached between the parties, it avoids the significant time and expense of formal court proceedings.
Does mediation mean that I cannot take my claim to court?
No. Mediation is a consensual, optional process and a party can bring its participation in a mediation to an end whenever it chooses to, and for any reason. Mediation does not prevent a party taking its claim to court at any time unless the parties have settled their claims and have agreed that the matters between them are resolved
Who can attend a mediation?
The parties themselves should attend the mediation. However, the parties may choose to bring along another person to act in a supportive capacity if they feel it would be helpful. In the case of a party that is a company, its representative must have authority to negotiate a settlement at the mediation
What is the role of DMCC as mediator?
The mediator from DMCC will act as an impartial facilitator to assist the parties with their negotiations. It is not the mediator's role to tell the parties what their rights are, or how they should resolve the dispute, and he or she does not have authority to impose any binding decision on the parties.
Unlike a judge or arbitrator, the mediator will not decide the case on its merits, but will work to facilitate agreement between the parties. The mediator will also ensure that all parties understand and agree to the terms of any settlement reached.
DMCC asks all parties participating in the mediation process to sign an acknowledgement accepting the role that DMCC plays in the mediation and what it will and will not do in resolving the dispute.
What should the parties do to prepare for a mediation?
The dispute is more likely to be resolved when the parties are well prepared. Parties should review the documents relevant to the dispute in advance of the mediation and be clear as to where they stand on each of the issues. It is also important to provide documents to DMCC ahead of the mediation in order that the mediator can prepare for the mediation. This helps to ensure that time is not wasted at the mediation.
What happens at a typical mediation?
DMCC will review the documents provided to it in advance of the mediation to identify the key issues. The mediator conducting the mediation will greet the parties, provide an overview of the process and his or her role, and will invite each party to give its perspective on the dispute and highlight points of particular concern. The mediator will then try and facilitate the parties in negotiating a settlement, and in doing so may have private discussions with each party. The mediator may also suggest a further meeting with the parties if he or she considers it appropriate (for example, if one party needs further time to consider a particular issue).
If, at any time, a party considers that a settlement is unlikely to, or cannot, be achieved, that party may withdraw from the procedure and seek alternative means of resolution, such as court action.